Transportation time
Shipping to Australia/Russia takes 40 days
Shipping to Mexico/Canada takes 60 days
Shipping to Korea/Japan countries takes 12 days
USA: 3-7 days shipping
Korean prices do not include tax (30,000-40,000 tax). Please provide the customs serial number when purchasing.(Tax is collected at Korean Customs)
Japan Customs Tax (9,000-10,000 tax) Please provide your email address when purchasing. (Taxes and fees are collected by Japan Customs)
Free door-to-door delivery is available for Mexican postal codes 0-19. Other postal code areas are temporarily not supported, but you can find express delivery yourself.
ABOUT DEEPOWER
DEEPOWER Bicycle Industry Co., Ltd., founded in 2018, specializes in manufacturing upright, mountain e-bikes, folding e-bikes, and standard mountain bikes. All products carry CE, MSDS, UN38.3, EN15194 certifications. With seasoned engineers, advanced production facilities, precise workshops, and professional testers, we ensure top-notch quality and attentive service. We innovate continually, catering to customer preferences, and welcome OEM/ODM orders. Inquiries are responded to within 8 hours, as we strive to deliver dependable quality, competitive pricing, and swift feedback.
Other ways of contact
Email: double2445@163.com
WhatsApp: 13360454465
Multiple shock absorbers
This bike has 8 shock absorbers
Can move power supply
1. You can charge the bike directly
2.You can also remove the battery battery
Product details
1. Light and compact, can be easily lifted
2. Quick braking
3. Includes mobile phone holder and USB port for charging
4. Contains tail lights to allow you to drive safely
Folding bicycle
size
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ePartStores (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://epartstores.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
