Q&A
1. Q: Can I use scooter without seat?
A: Yes, the seat can be removable easily. The power of the power of X13 scooter is high, it is recommended to use the seat.
2. Q: Can this scooter set a speed limit of 25 kilometers per hour?
A: Yes, after you receive the scooter, we will send you a video to teach you how to connect the speed limitation wire to set the speed to 25KM/H, in compliance with European law
3. Q: This approved by the CE?
A: Yes, all scooters have passed CE certification, and the seller can provide certification
4. Q: What about the shipping time?
A: If you choose to ship from China, it will cost 30-45days/ If you choose to ship from our Overseas warehouse only need 3-7days delivery time by DHL or UPS
5. Q: Is that can ride on Rainy day?
A: Yes, our electric scooters can be driven on wet and rainy days, but we do not recommend immersing them in water for a long time.
6. What is the weight of X13？
A：The net weight of the X13 electric scooter is 50-55kg
7. Q: What is the product highlight of X13?
A: X13 has a 60V dual drive, with HM 6000W motor, JP 40A controller, 30Ah battery, front and rear hydraulic shock absorption, Dual disc brake
8. Q: What is the performance of X13?
A: Max Speed 85km/h, Max Output 6000W, Maximum mileage at full power 100km.
9. Q: Is there any warranty with your scooters?
A: Yes, the warranty is 6 months for the battery, 12 months for other spare parts. If scooters are damaged during transportation or have a problem once arrive, free accessories will be sent from China and the freight will be on the sellers’ side.
Specification of X13
Configuration : 60V 26AH/30AH Panasonic
Max.Range : 80KM / 100KM
Max.Speed : 85KM/H
Max.Climbing : <50°
Charging time : Around 9-11hrs
Motor power : 3000W *2 brushless motor.
Frame material : T6061 Aviation Grade Aluminum+one-piece forging
Brake : Hydraulic Front and Rear Disc Brake +EABS
Shock Absorber : Front and Rear Hydraulic Shock Absorber
Tire : 13inch Big Vacuum Tires
Light: 2 Bright Front lights+brake light+side light
N.W : 50KG / 65KG
Notice and Remind: Performance of scooter may varies by weight or road condition, run time may vary depending on riding conditions, climate and/or proper maintenance. Jueshuai has Professional Technical Support, if you have any question or concern please send us message.
Packing List
1* Electric Scooter
1* Power Charger( Europe Standard, other countries we will add conversion plug)
1* User Manual
1* Remotor Control Key
1* Removable Seat
6000W dual motors
The electric scooter has 6000w powerful motor,it can help you ride faster in the road,no fear of going uphill free switching between single and double drives,ready to use.
Powerful lithium battery
The battery is safe and durable with a capacity of 1800Wh. Acceleration fast reaching a maximum speed of 85km/h. A full charge can take you to 100km
Oil disc brake
Oil dual shock absorption system. No longer afraid of bumps, more comfortable riding.
Anti-Theft Alarm System
One key to lock the escooter One Key to find the escooter One key alarm One Key unlock
200kg max loading
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ePartStores (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://epartstores.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
